Refunds & Returns Policy

At Royal Crockery Villa, customer satisfaction is paramount. If you are not completely satisfied with your purchase, please see our return, exchange, and refund policy below.

Returns and Exchanges

We accept returns or exchanges within 30 days of receipt if:

  • The item arrived damaged or broken.
  • The wrong item was received.
  • The item has a manufacturing defect.
  • The item is unused and in its original packaging and condition.

To qualify for a return or exchange, the item must:

  • Be unused and unwashed.
  • In its original packaging.
  • Include all original accessories and components.
  • Proof of purchase must be provided.
  • Non-Returnable Items

The following items are non-returnable or non-exchangeable:

  • Used items.
  • Items damaged due to misuse, improper handling, or normal wear and tear.

Returns Process

  • Please contact us within 30 days of receiving your order: info@royalcrockeryvilla.com.
  • Please provide your order number and a photo.
  • Once approved, please pack the item carefully and ship it to: 31 Melanie Dr Unit no. 1, Brampton, ON L6T 5H8, Canada

We will notify you of the return status after receiving and inspecting the returned item.

Exchanges Process

  • Please contact our customer service team: info@royalcrockeryvilla.com.
  • Please provide your order number and details of the item you wish to exchange.
  • Once approved, please ship the original item to:31 Melanie Dr Unit no. 1, Brampton, ON L6T 5H8, Canada

After inspection and approval, we will send you a replacement item. Replacement items are subject to availability.

Refund Process

After receiving and inspecting your returned item, we will notify you whether your refund request has been approved.

If approved:

  • The refund will be processed within 3-5 business days.
  • The refund will be credited to the original payment method used at the time of purchase.
  • Depending on the processing speed of your card issuer or financial institution, the funds may take an additional 5-10 business days to arrive.

Please note that refund processing time may vary depending on your payment service provider.

Return Shipping Costs

Royal Crockery Villa will cover return shipping costs in the following situations:

  • The item arrived damaged.
  • The wrong item was sent.
  • The product has a manufacturing defect.

The customer is responsible for return shipping costs in the following situations:

  • The item is no longer needed.
  • The wrong item was ordered.
  • The reason for the return is unrelated to product quality or incorrect shipment.
  • Original shipping costs are non-refundable unless the return is due to our error.

Order Cancellation

Orders can be cancelled before shipment. To cancel your order, please contact us as soon as possible:

Email: info@royalcrockeryvilla.com

Phone: +1 (647) 227-9809

If the order has already been processed or shipped, it may not be possible to cancel it. In this case, the customer may apply for a return in accordance with this policy.

Contact Us

We look forward to hearing from you. Whether you have product-related questions or need assistance with your order, our customer service team is happy to help.

Store Name: Royal Crockery Villa
Address: 31 Melanie Dr Unit No. 1, Brampton, ON L6T 5H8, Canada
Phone: +1 (647) 227-9809
Email: info@royalcrockeryvilla.com

Business Hours: Eastern Time
Monday – Sunday:10:30 AM – 8:00 PM

Response Time:
We respond to all inquiries within 24 hours.